Our Key People
Mike Salisbury, Managing Director, MBA
Queensland born Mike Salisbury joined RemServ in April 2008. Mike has some 20 years experience in the financial service sector, including a long career at AAMI. Since Mike has joined RemServ he has been struck by the similarities between his old company and his new one. "RemServ is very similar to AAMI in that it is a successful business that is in the process of expansion, so there is great opportunity and a terrifc culture". Mike is focused on leading RemServ to higher levels of service quality - "we have quality products and a great team, and we're focused on delivering initiatives, system and process improvements that will enhance our customer's experience."
Mike_Salisbury@remserv.com.au l 07 3815 7945
Leisa Lance, Corporate Services Manager, PGrad Cert Management
Leisa Lance is RemServ's Corporate Services Manager and is responsible for service provision in the areas of finance, reporting, IT and operational review. Leisa has over 20 years experience in customer service and help desk management, eight of which are with RemServ. She specialises in client relations and program delivery with strengths in government relations and policy development. Leisa is currently undertaking a Master of Business Administration at the University of Southern Queensland.
Leisa_Lance@remserv.com.au l 07 3815 7955
Fiona Gundry, Customer Service Manager - Administration, BSc
Fiona Gundry was appointed Customer Service Manager - Administration in April 2007. Fiona brings more than 8 years experience in customer service delivery specialising in process design and workflow improvement. Her experience in this area has led to a reduction in costs for a number of companies she has worked with. She is also skilled at developing high performance teams that excel at delivering quality customer service. Prior to joining RemServ, Fiona held customer service positions at VitalCall, Citistreet and BOC.
Fiona_Gundry@remserv.com.au l 07 3815 7923
Duncan Thomson, Customer Service Manager - Contact Centre
Duncan Thomson was appointed Customer Service Manager - Contact Centre in October 2005. Duncan joined RemServ with several years of customer service experience, developed through his roles at Citistreet and MLC. He has worked in the financial services industry for over 8 years and specialises in the areas of customer service and call centre management. Duncan is committed to delivering outstanding service to our customers, recently leading the RemServ team to win the Queensland Call Centre of the Year <50 seats Australian teleservices Association Award.
Duncan_Thomson@remserv.com.au l 07 3815 7944
Kate Hamilton, HR Manager, BBus
Kate Hamilton joined RemServ as the Human Resource Manager in March 2007. Prior to joining RemServ, Kate worked on a number of key human resource projects for companies such as CSIRO and the RSPCA. Kate is experienced at developing and implementing HR policies as well as negotiating and mediating issues that result in improved outcomes for the employer and employee. Kate is also skilled at driving organisational and cultural change and has recently driven the recruitment drive to support the continued growth of RemServ.
Kate_Hamilton@remserv.com.au l 07 3815 7922
Nicola Pierotti, Marketing Manager, BA Hons
Nicola Pierotti joined RemServ as the Marketing Manager in August 2007. Nicola has 6 years experience in marketing, communications and events and is responsible for managing RemServ's communication projects. Prior to joining RemServ Nicola has held marketing communication roles with Hays Recruitment, Accor Hotels and Australian Olives Ltd. Nicola is committed to developing clear communications across the business.
Nicola_Pierotti@remserv.com.au l 07 3815 7953
James McAllen, Financial Adviser Liaison
James McAllen joined RemServ in 2000 and has worked in various areas of the business including as Team leader of the Novated Lease team. With the introduction of the RemServ Register of Financial Advisers support program James moved into the role of Financial Adviser Liaison at RemServ. James has over 17 years customer service experience and is dedicated to delivering the best support and training to RemServ's Registered Financial Advisers and staff. His role now also includes Workplace Health & Safety, Learning and Development and Complaints Management.
James_McAllen@remserv.com.au l 07 3815 7934
Robert Colgate, IT Manager
Robert Colgate is the IT Manager of RemServ and has more than 30 years experience in the IT industry. Robert's broad skill set includes programming and systems development, environmental infrastructure and design, disaster recovery and business resumption. Prior to joining RemServ, Rob held senior positions with companies such as Toyota Marketing Company, Tongaat Foods Distributors and PKF Chartered Accountants and Business Advisors.
Rob_Colgate@remserv.com.au l 07 3815 7907
Jacqui Wirth, Relationship Manager
Jacqui Wirth joined RemServ in 2008 in the newly created role of Relationship Manager. Jacqui has over 10 years experience in sales, finance and project management and previously held positions with BUPA Australia Group, Brown-Forman and Dun & Bradstreet. Specialising in sales and coordination, Jacqui is committed to developing customised initiatives and strategies with employers and giving them a dedicated point of contact within RemServ.
Jacqui_Wirth@remserv.com.au l 07 3815 7920