Our people


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It's our people who make the difference

Kylie Pashen,  Group Executive Queensland

As the Group Executive since 2016 Kylie leads RemServ’s salary packaging and novated leasing services across Queensland.

With expertise in customer service delivery and operations management from over 15 years’ experience in the finance and insurance industries, Kylie brings a strong customer focus that supports mutually beneficial relationships with customers, clients and partners.

As a member of the RemServ Senior Management team since joining the business in 2011, Kylie has been a key contributor to the business direction, strategy and service delivery. Prior to RemServ, Kylie held management roles at both AAMI and RACQ.

Kylie_Pashen@remserv.com.au l 07 3815 7945


Rob Chambers,  General Manager - Sales & Distribution

Rob Chambers leads RemServ's sales and distribution team, overseeing client relationships, new business, and the delivery of customer education of Salary Packaging and Novated Leasing across all areas of Queensland.

Rob brings nearly 20 years’ experience in sales and client account management across corporate, government and defense sectors. With a strong commercial acumen, he specialises in contract management and leading strong performing teams to deliver high value client outcomes.

Rob.Chambers@remserv.com.au l 07 3015 7434

Adam Ross, State Manager - Operations

Adam is a customer focused people manager over 10 years’ experience leading high performing teams within the financial services industry. He is responsible for RemServ’s customer service teams, including Contact Centre, Administration, Process Improvement and Workforce Planning.

The core purpose of these teams is to support RemServ’s customers and under Adam’s leadership they provide friendly, professional and dependable service to assist employees to make the most of their money through salary packaging.

Adam joined RemServ in 2007 and has significant experience across the breadth of the business. He believes success starts and ends with our people, and is passionate about empowering RemServ’s teams through collaboration, support and open communication.

adam_ross@remserv.com.au | 07 3815 7457


Matt Harrison, State Manager - Novated Leasing

Matt is responsible for the management of RemServ’s Novated Leasing team, overseeing high quality service delivery to employees looking to purchase a car through a novated lease. This role includes building and maintaining strong relationships with stakeholders such as linked credit providers, dealer networks and government agencies.

Matt is committed to helping ensure the novated team deliver exceptional customer service at all times. His experience includes more than 11 years in the finance industry, and over seven years across customer service, process improvement roles in RemServ’s novated lease team.

matthew.harrison@remserv.com.au07 3815 7935


Ellen Houghton, Contract Manager Queensland Government

Ellen has held a number of management roles with RemServ over the past nine years and now holds the vital role of Contract Manager Queensland Government.

Ellen focuses on the strong partnership between RemServ and the Queensland Government, and she works across all areas of the business to ensure we are fully aligned with the contract requirements on an operational basis.

Ellen’s broad experience, skills and intimate knowledge of the salary packaging and novated leasing businesses ensures that RemServ works together with the Queensland Government to provide the best service to their employees and drive the best outcomes from their workplace benefits programs.

ellen.houghton@remserv.com.au | 07 3015 7463

Alison Shultz, Human Resource Manager

Alison leads RemServ’s people and culture team and is responsible for overseeing human resource management and learning & development.
Joining RemServ in 2017, she is a valued senior leader with a depth of experience across recruitment, workplace learning, organisational culture initiatives and performance management.

With a commitment to aligning HR with business strategy, Alison works closely with diverse groups ranging from front line employees to senior managers to build a strong, skilled and engaged workforce.

alison.shultz@remserv.com.au  | 07 3815 7922




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