How do I claim?

Three ways to claim your salary packaging benefits

1. Set up automatic payments where possible

Claiming benefits is easy when you set up automatic payments for items such as mortgage, rent or credit card payments. This enables us to take care of it all for you – and you avoid any extra paperwork. Once you've provided initial documentation to verify the expense (e.g. home loan records), your job is done.

2. The RemServ Wallet makes it easy

The RemServ Wallet is a smartcard that makes claiming everyday living expenses fast and easy. It’s like a regular bank card – except the funds are drawn from your salary packaging account. Just swipe, sign or PIN, and go.

3. How to submit a claim

RemServ app is another easy way to make a claim, anywhere, anytime, from an Apple or Android mobile device, such as smart phones and tablets. With built in camera functionality, all you need to do is click, claim and go! 

With RemServ Online and the app, you can submit a claim for reimbursement or set up a payment direct to a supplier. For payments you've already made, we will reimburse the money into your nominated bank account, generally within three to five business days - it's that easy!

Find out more

Important Information: 
The information about the RemServ Wallet is general in nature and does not take into account your personal objectives, needs and circumstances. You should consider the appropriateness of the information having regard to your personal circumstances and consider the Product Disclosure Statement before making any decision.

The RemServ Wallet is issued by Heritage Bank Limited ABN 32 087 652 024, AFSL 240984. Remuneration Services (Qld) Pty Ltd is an authorised representative (No. 293139) of EML Payment Solutions Limited ABN 30 131 436 532, AFSL 404131 (EML), as distributor of the RemServ Wallet. RemServ receives a share of the fees paid to EML in relation to the RemServ Wallet. For more information, please read the Financial Services Guide.