Kylie Chambers, Chief Executive Officer
With expertise in customer service delivery and operations management from over 15 years’ experience in the finance and insurance industries, Kylie brings a strong customer focus that supports mutually beneficial relationships with customers, clients and partners.
As a member of the RemServ Senior Management team since joining the business in 2011, Kylie has been a key contributor to the business direction, strategy and service delivery. Prior to RemServ, Kylie held management roles at both AAMI and RACQ.
[email protected] l 07 3815 7945
Adam Ross, Head of Novated In-Life Services - Operations
Adam is a customer focused people manager over 10 years’ experience leading high performing teams within the financial services industry. He is responsible for RemServ’s customer service teams, including Contact Centre, Administration, Process Improvement and Workforce Planning.
The core purpose of these teams is to support RemServ’s customers and under Adam’s leadership they provide friendly, professional and dependable service to assist employees to make the most of their money through salary packaging.
Adam joined RemServ in 2007 and has significant experience across the breadth of the business. He believes success starts and ends with our people, and is passionate about empowering RemServ’s teams through collaboration, support and open communication.
[email protected] | 07 3815 7457
Jason Trovato, Head of Salary Packaging, Operations
Jason joined RemServ in November 2007. Over his tenure, Jason has developed extensive knowledge in salary packaging, FBT and novated leasing, having worked in both leadership and business improvement roles in various departments at RemServ. Most recently, Jason held the role of Operations Manager – Salary Packaging where he led the contact centre customer service and sales teams.
In his current role of Head of Salary Packaging - Operations, Jason focuses on end-to-end experience, customer centric thinking and continuous improvement to lead the operations teams, who provide telephone and administrative support to our customers.
Prior to joining RemServ, Jason had experience in health insurance working at NIB Health for seven years in complaints management and leadership roles.
[email protected] | 03 9097 3184
Nicholas Butler, State Manager, Novated Leasing
Nicholas Butler is a customer-focused leader with 13 years’ experience across various ASX listed companies. He joined RemServ in February 2020 to lead the novated leasing sales team and deliver exceptional experiences to our customers.
His current role includes leading a number of RemServ sales teams who are critical to the novated leasing journey - from the team who look after new enquiries to the team who manage vehicle settlements.
[email protected] | 0468 792 404