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Got questions? Our frequently asked questions will give you the answers you need
SALARY PACKAGING

SALARY PACKAGING

How might salary packaging affect my pay?
How do I avoid a shortfall at tax time for unpaid HECS/HELP repayments?
How do I claim?
Is salary packaging easy to manage?
What are cap limits? 
How do capped and uncapped benefits differ?
What is Fringe Benefits Tax?
Which benefits attract FBT?
How might having a HELP/HECS debt impact my salary packaging?
NOVATED LEASING

NOVATED LEASING

Are there any cars I can’t lease?
What is not included in a novated lease?
What if I spend more or less on running costs than I estimated?
Can I use my fuel card with any other car?
Why should I take out a novated lease?
When I get my estimate/proposal, what are the next steps?
What happens if my car breaks down?
How does novated leasing compare to a car loan?
Can my estimate be adjusted?
What types of car insurance can RemServ arrange, and what do they cover?
How quick is the approval process?
How does the residual payment work?
How do I pay for my insurance?
Does it matter how much I drive?  
I prefer vehicle ownership over leasing – why should I lease?
Where can I go to access all my account details?
When does my first pay deduction happen?
Can I just package my car’s running costs?
What happens if I go on unpaid leave during my lease term?
Will RemServ take over an existing car lease or finance?
What information do I need before I call to enquire about novated leasing?
Can I terminate my novated lease early?
Can I choose the car?
Does novated leasing impact any other salary packaging benefits I might have or be entitled to?
How do I get my car serviced?
What happens if I change jobs during the lease term?
How long is the lease term?
What happens at the end of my lease?
Can I start a novated lease at any time?
INSURANCE

INSURANCE

What different types of car insurance can I get through RemServ?
How do I get a quote?
What is a No Claim Discount?
What is the difference between agreed and market value?
Why is it important to tell RemServ about my driving record?
Will I lose my Rating 1 if I have a car accident?
Do I have to use RemServ insurance?
How do I make an insurance claim?
What is RemServ insurance?
What if I don’t have a preferred repairer?
Can I salary package my insurance?
How can I get an estimate of the replacement value of my home and contents?
Who is RemServ?
What happens if I renovate my home or add an extension?
Who can buy RemServ insurance?
What is Building and Contents Insurance?
Why switch to RemServ?
Can I switch to RemServ before my current policy expires?
OTHER

OTHER

What if I don’t work full-time?
Does it matter how much I earn?  
What does FBT mean? 
What does ECM mean? 
Surely there’s a catch?
What does it cost?

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Did you know

With a RemServ Novated Lease you could save up to $2,000 a year?

Novated Lease Calculator

Remuneration Services (Qld) Pty Ltd | ABN 46 093 173 089

Remuneration Services (QLD) Pty Ltd ABN 46 093 173 089 is an Authorised Representative of EML Payment Solutions Limited (AFSL 404131) ABN 30 131 436 532, Coverforce Insurance Broking Victoria Pty Limited (AFSL 345986) ABN 45 127 707 813, Allianz Australia Insurance Limited (AFSL 234708) ABN 15 000 122 850 and Smart Guys Pty Limited (AFSL 460412) ABN 46 129 708 523.