FAQ | RemServ

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Got questions? Our frequently asked questions will give you the answers you need

SALARY PACKAGING

How might salary packaging affect my pay?

Which benefits attract FBT?

How might having a HELP/HECS debt impact my salary packaging?

How do I avoid a shortfall at tax time for unpaid HECS/HELP repayments?

How do I claim?

Is salary packaging easy to manage?

What are cap limits?

How do capped and uncapped benefits differ?

What is Fringe Benefits Tax?

NOVATED LEASING

What happens if I change jobs during the lease term?

How long is the lease term?

What happens at the end of my lease?

Can I start a novated lease at any time?

Are there any cars I can’t lease?

What is not included in a novated lease?

What if I spend more or less on running costs than I estimated?

Can I use my fuel card with any other car?

Why should I take out a novated lease?

When I get my estimate/proposal, what are the next steps?

What happens if my car breaks down?

How does novated leasing compare to a car loan?

Can my estimate be adjusted?

What types of car insurance can RemServ arrange, and what do they cover?

How quick is the approval process?

How does the residual payment work?

How do I pay for my insurance?

Does it matter how much I drive?

I prefer vehicle ownership over leasing – why should I lease?

Where can I go to access all my account details?

When does my first pay deduction happen?

Can I just package my car’s running costs?

What happens if I go on unpaid leave during my lease term?

Will RemServ take over an existing car lease or finance?

What information do I need before I call to enquire about novated leasing?

Can I terminate my novated lease early?

Can I choose the car?

Does novated leasing impact any other salary packaging benefits I might have or be entitled to?

How do I get my car serviced?

COVID-19 FAQs

I still have my job but my partner has been stood down and I can no longer afford my repayments. What do I do?

Where can I view how much of my cap limit I have left?

I have not lost my job but I have been put on reduced hours/income and I am finding it difficult to maintain my lease deductions?

I can’t spend my Meal Entertainment balance. What do I do?

I still have my job but my partner has been stood down. Our bank has deferred our mortgage payments for six months. I currently salary package our mortgage payments, which are paid directly to my bank. What do I do?

I would like to cancel or reduce my voluntary superannuation payments

Can I still call 1300 30 39 40?

I had salary packaged private travel and this has now been cancelled and reimbursed. What should I do?

What if I can’t get through on the phone?

I am salary packaging the FIFO benefit and I am no longer travelling for work. What do I do?

What about the end of FBT year?

I am experiencing financial hardship and would like to talk to my financier regarding my novated lease?

How do I check my personal details? Like my address and bank details?

I would like to cancel, pause or reduce my bus benefit payments

How do I check my balance?

I have lost my job due to the COVID-19 crisis. What can I do about my novated lease?

Where’s my transaction history?

I have just been stood down, will I have to close my lease?

How do I view my RemServ Wallet?

What method of advice do we need from your financier (St George or Macquarie) to pause the Lease Payments if you are on Leave Without Pay due to COVID-19?

How do I claim?

INSURANCE

Who can buy RemServ insurance?

What is Building and Contents Insurance?

Why switch to RemServ?

Can I switch to RemServ before my current policy expires?

What different types of car insurance can I get through RemServ?

How do I get a quote?

What is a No Claim Discount?

What is the difference between agreed and market value?

Why is it important to tell RemServ about my driving record?

Will I lose my Rating 1 if I have a car accident?

Do I have to use RemServ insurance?

How do I make an insurance claim?

What is RemServ insurance?

What if I don’t have a preferred repairer?

Can I salary package my insurance?

How can I get an estimate of the replacement value of my home and contents?

Who is RemServ?

What happens if I renovate my home or add an extension?

OTHER

Surely there’s a catch?

What does it cost?

What if I don’t work full-time?

Does it matter how much I earn?

What does FBT mean?

What does ECM mean?

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Did you know

With a RemServ Novated Lease you could save up to $2,000 a year?

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Remuneration Services (Qld) Pty Ltd | ABN 46 093 173 089 (RemServ)

RemServ acts as an authorised representative of AFSL holders. Please refer to the legal and information policy tab below for details about these authorisations, and the services RemServ provides.

Remuneration Services (QLD) Pty Ltd ABN 46 093 173 089 is an Authorised Representative of EML Payment Solutions Limited (AFSL 404131) ABN 30 131 436 532, Coverforce Insurance Broking Victoria Pty Ltd (AFSL 345986) ABN 45 127 707 813, Allianz Australia Insurance Limited (AFSL 234708) ABN 15 000 122 850 and Smart Guys Pty Limited (AFSL 460412) ABN 46 129 708 523.

Remuneration Services (Qld) Pty Ltd ABN 46 093 173 089 (RemServ) is part of the McMillan Shakespeare Limited Group (MMS Group) and collects your personal information from you when you submit this form to us. We collect this information to provide and promote our products and services to you, and we may be unable to do so if you do not disclose all or part of the information requested in this form. Your personal information may be disclosed to other entities in the MMS Group, our agents, contractors and service providers (including our web and IT administrators, mail houses and advisers).

RemServ's Privacy Policy contains important information about how we collect, hold, use and disclose personal information, the security of your personal information and how you can make a complaint. If you do not wish to receive promotional material from us, or would like a copy of our Privacy Policy, please contact us on 1300 649 515 or email us at privacy@remserv.com.au.